Account/Billing Support Please submit the following form and our accounting team will get back to you shortly. We appreciate your business. Please choose a common issue:*Why was I just charged?Request a refundI need to cancel a subscription.Transfer license(s) to another personI need new download linksI need an invoiceSomething elseRecurring subscription payments If you recently received a charge for Accessibility Checker Pro and you were not expecting this charge, there's a chance that you just paid a subscription renewal. As indicated before and after all purchases on our site, extension purchases are annual subscriptions that will renew on your anniversary date, unless you choose to cancel your subscription. At any time during a subscription term, you can log into your account and manage your subscriptions, including canceling them so they will not renew. Manage Your SubscriptionsHow to request a refund We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. We are more than happy to provide a complete refund within 30 days of your original purchase. Before asking for a refund, please allow us to try and resolve any difficulties you are experiencing by clicking Technical Issues above and opening a support ticket describing the problem. If you still feel that you must request a refund, please be sure to read our terms before proceeding. Read Terms & Conditions How to cancel a subscription You are free to cancel a subscription at any time. All you need to do is visit your account and you can manage your subscriptions by going to the Subscriptions tab. Canceling a subscription will prevent automatic renewal payments from processing. However, associated license keys will remain valid until their expiration dates. Manage Subscriptions Transfer license keys Generally, a plugin purchase not only issues a license, but it also starts an annual subscription. Because subscriptions are tied to personal financial information, these types of purchases cannot be transferred between users. If your developer purchased a license that you now maintain, or you are a developer looking to transfer your license to a client, it's best to have the license/subscription owner cancel the current subscription, which will leave the license key valid until its expiration date. The owner of the site can continue to use the license until it expires. At that point, he or she can then purchase a new license/subscription. While this is not an actual transfer, it allows both parties to get the most use out of a purchased license. If you would like to go ahead and cancel a current subscription, you can do so on your account page. Manage Subscriptions How to get new download links As long as your plugin license is valid, you can log into your account at any time and get a fresh download link for your purchase. Be sure to log in using the email address you purchased the plugin with. If you do not remember your password, you can use the Lost Password link to reset your password using the same purchase email. Visit Account Page How to generate an invoice At any time, you can generate your own invoice for a past purchase. All you need to do is visit Visit Account Page page and click the "Generate Invoice" link that corresponds with the appropriate purchase. Account Management Information If you have ever purchased a product from Equalize Digital, you already have a user account on our site. The email address used to make your purchase can be used as your username. Your password was emailed to you. At any time, you can log into your account to see your purchases, your license keys, your subscriptions, and more. You can also do things like update your payment method for subscriptions, cancel subscriptions, or upgrade your purchases if you need additional license keys. If you don't know your password, you can reset your password here. If you still have an account or billing question, or would like to request a refund, click next to proceed. Name* First Last Email* Enter Email Confirm Email Is this message related to a refund or something else?*RefundSomething elsePurchase Receipt ID*Please enter the purchase receipt ID or license key of the purchase you wish to request a refund for. Reason*Please briefly describe why you are requesting a refund. Subject*Please clearly and concisely summarize your account/billing question.Message*EmailThis field is for validation purposes and should be left unchanged.